Shipping & Delivery
Worldwide Standard Shipping
napoleon™ offers a single, simplified shipping option to all destinations around the world. You should expect to receive your order within 5-8 business days, and we do not charge a delivery fee.
What to Expect
- Order Confirmation: You'll receive an email confirmation immediately after placing your order.
- Processing Time: Orders are processed within 1-2 business days.
- Tracking Information: Once your order ships, you'll receive tracking information via email.
- Carrier: We ship via trusted international carriers to ensure reliable delivery.
Delivery Details
- Business days are Monday through Friday, excluding holidays.
- Delivery timeframes begin once your order has been processed and shipped.
- Remote or island destinations may occasionally experience slightly longer delivery times.
- Customs clearance may affect delivery times for international shipments.
Tracking Your Order
Track the status of your delivery by using the tracking number provided in your shipping confirmation email. For any questions about your shipment, please contact us at support@wearnapoleon.com.
Customs & Import Duties
Please note that customers are responsible for any customs fees, import duties, or taxes that may apply when your order enters your country. These charges vary by destination and are not included in your purchase price.
Delivery Address
- Please ensure your shipping address is complete and accurate before submitting your order.
- We cannot redirect packages once they have been shipped.
- napoleon™ is not responsible for lost or undelivered packages due to inaccurate shipping information.
Questions?
If you have any questions about shipping or delivery, please contact our customer service team at support@wearnapoleon.com. We aim to respond to all inquiries within 24 hours.